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What happens after you press send
Four steps, in the order they happen, so you know what to expect and when to write again.
- 01
Your message is saved
The moment you send it, the message is stored on our side before anything else happens to it, so a delayed email cannot lose it.
- 02
You get a confirmation
A short email saying the message was received goes to the address you gave. If it is not there after a few minutes, check the spam folder and that the address was typed correctly.
- 03
The team is told
Our side is notified that a new message has arrived, so it does not wait for someone to open an inbox.
- 04
A person answers by email
The answer comes by email, during the business hours listed beside the form. Adding the plan or the domain to your message lets the first reply be the useful one.
Not sure this is the right door?
Some questions are answered faster somewhere else. Find yours in the left column.
A plan recommendation
A custom machine or a quote
To cancel a subscription
Write here before the billing date, with the plan in the subject
The terms behind a payment or refund
A live site moved for you
To know whether something is down right now
A step-by-step answer
A new website or a mobile app
