Privacy Policy

Updated September 2026

Overview

This Privacy Policy sets out the policy of EGPHP and EGPNL (Server Control Panel) with respect to the way we obtain, use, and disclose information about you through our websites and services.

We understand and appreciate that you are concerned about privacy, particularly in relation to the use and disclosure of personal information. We are committed to providing a high level of privacy in relation to all personal information that is collected by us.

Your Consent

You consent to your personal information being used in accordance with this privacy policy by visiting our website, by entering a competition on our website, by purchasing our products, and/or by providing us with your personal information.

Collection of Information

Information is collected from you primarily to make it easier and more rewarding for you to use our website and services. Depending on the service you are accessing, you could be asked to provide information such as your name, email address or other information.

Use of Personal Information

EGPHP will use the personal information you have chosen to provide us for the purpose for which you provided it. EGPHP will not use it for any other purpose without your consent. We might on occasions use this information to notify you of any important changes to our site or any special promotions.

Disclosure

There will be occasions where it will be necessary for EGPHP to disclose your personal information to third parties to provide the products or services you have requested. However, the disclosure will only be made where it is necessary to fulfill the purpose for which you disclosed your personal information.

No Sale of Personal Information

Under no circumstances will EGPHP sell or receive payment for licensing or disclosing your personal information.

Passwords

Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any personal information. Be responsible whenever you are online.

Security

EGPHP operates secure data networks that are designed to protect your privacy and security. We do not collect or store credit card information on our database or server. This information is managed through secure payment facilities with the latest security software and systems (SSL).

Payment Processing & Paymob

All payment transactions on EGPHP are processed securely through Paymob, a licensed payment gateway regulated by the Central Bank of Egypt. When you make a payment:

• Your credit/debit card information is transmitted directly to Paymob using 256-bit SSL encryption
• EGPHP does NOT store, process, or have access to your full card details
• We only receive a transaction reference and confirmation status from Paymob
• Paymob is PCI DSS compliant, ensuring the highest level of payment security
• For recurring subscriptions, Paymob securely stores your card token (not actual card numbers) to process monthly payments

All billed cycles for these digital services are non-refundable and cannot be amended once captured. Please review our Refund & Cancellation Policy before completing payment.

For more information about how Paymob handles your data, please visit Paymob's Privacy Policy.

Data We Share with Payment Processors

To complete your transactions, we share the following information with Paymob:

• Your name and email address
• Phone number (if provided)
• Transaction amount and description
• Billing address information

This information is shared solely for the purpose of processing your payment and is protected under Paymob's security measures.

Data Retention

We retain account and billing records only for as long as necessary to provide services, meet legal obligations, and resolve disputes. Payment card data is never stored on our servers; Paymob keeps only the secure token required for recurring billing.

Your Rights

You may request access to, correction of, or deletion of your personal data (subject to lawful retention requirements). Contact us at m@egphp.com to exercise these rights.

Access and Correction

You may access your information at any time. If you would like to know what information we hold about you, please contact us. If you discover that there is an error or information is missing, please notify us and we will try to correct or update the information as soon as possible.