Frequently Asked Questions

Find answers to common questions about our services, payments, and support

  • General QuestionsWhat services does EGPHP offer?
  • Hosting & ServersWhat is your uptime guarantee?
  • Payment & BillingWhat payment methods do you accept?
  • SupportHow long does it take to get a response?

General Questions

EGPHP provides a comprehensive range of web solutions:
  • Web Hosting: High-performance Nginx hosting plans for websites of all sizes
  • EGPNL Panel: Our proprietary server control panel for advanced Nginx and server management
  • VPS & Cloud Servers: Scalable virtual private servers with full root access
  • Dedicated Servers: Enterprise-grade dedicated hardware for maximum performance
  • Web Design: Custom website design and development services
  • Mobile Apps: iOS and Android application development
EGPHP is based in Cairo, Egypt. Our address is Sharbia, Cairo, Egypt. We serve clients across Egypt, the Middle East, and internationally.
Our business hours are Sunday to Thursday, 10:00 AM - 6:00 PM (Egypt time). On Friday and Saturday, technical support answers from 12:00 PM to 8:00 PM.

Hosting & Servers

EGPNL is our proprietary server control panel designed specifically for Nginx web servers. Unlike traditional panels like cPanel or Plesk, EGPNL is optimized for high-performance Nginx configurations. Features include:
  • Automatic SSL certificate management with Let's Encrypt
  • One-click WordPress, Laravel, and Node.js deployment
  • Advanced database management tools
  • Real-time server monitoring and alerts
  • FTP and file management
  • One domain and one subdomain, two on the largest plans
Hosting plans: Activated instantly after successful payment. You'll receive your login credentials within minutes.

VPS & Cloud Servers: Usually provisioned within 1-4 hours.

Dedicated Servers: Setup typically takes 24-48 hours as we configure hardware specifically for your needs.
Yes! All our hosting plans include free SSL certificates through Let's Encrypt. SSL is automatically installed and renewed. For enterprise clients, we also support custom SSL certificates from providers like DigiCert, Comodo, and GlobalSign.
We guarantee 99.9% uptime for all our hosting and server services. In the rare event of downtime exceeding this threshold, you may be eligible for service credits as outlined in our Service Level Agreement.

Payment & Billing

Two ways, both through our licensed payment partner Paymob:
  • Bank cards: Visa and Mastercard, credit or debit, issued in Egypt or abroad
  • Apple Pay on an iPhone, iPad or Mac that has it set up
There are no mobile wallets, instalments or cash payments for our own services. All listed prices include 14% VAT and are shown in your local currency at the day's rate. Your card is charged the equivalent of the amount shown on the checkout page, and your bank may apply its own conversion.
Absolutely. All payments are processed through Paymob, a licensed payment gateway regulated by the Central Bank of Egypt. Your card details are transmitted using 256-bit SSL encryption and are never stored on our servers. Paymob is PCI DSS compliant, ensuring the highest level of payment security.
Our subscriptions are billed monthly on a recurring basis:
  • Your card is charged automatically on the same date each month
  • You receive an email reminder 3 days before each renewal
  • You can stop the renewal at any time from your account, before the next billing date
  • After cancellation, service remains active until the end of your paid period
For full details, see our Subscription Terms.
No. Subscriptions are non-refundable once billed, and you confirm this at checkout before paying.
  • Stop the renewal any time: press Stop renewal on the service in your account before the next billing date, and that period is not charged.
  • Your paid period stays active: the service runs until the end of the period you have already paid for.
  • Refunds required by law: if one is ever mandated, it goes back to the original payment method within 14 business days.
The full terms are in our Refund & Cancellation Policy.
No. There is no free trial, no money-back guarantee, no referral programme and no student discount, on any service. The price on a plan is the same for everyone.
If a renewal payment fails:
  • Paymob tries the charge again automatically after 3 days
  • We email you about the failed payment, so you can use another card in time
  • If the second attempt fails too, the subscription is suspended
  • Update your payment method or contact us to resolve the issue

Support

By email at m@egphp.com or through the contact form. There is no phone or WhatsApp line: everything is in writing, so nothing said is lost.
Any of the eight languages of this site: English, Arabic, German, French, Turkish, Spanish, Indonesian and Italian. Write in yours and the reply comes back in it. Replies are written with the help of AI.
Email inquiries: Within 24 hours during business days
Urgent server issues sent by email: handled first, seven days a week, during support hours
Yes! We offer free migration assistance for new hosting and server customers. Our technical team will help transfer your website, databases, and email accounts from your previous host with minimal downtime. Contact us after subscribing to arrange your migration.

Still have questions?

Can't find the answer you're looking for? Our team is here to help.

Contact Us

How an order goes from question to a running service

Most of the questions above are about one step of the same path. Here is the whole path in order, with the timings already stated on this page.

  1. Choose a service

    Hosting, VPS & cloud servers, dedicated servers, web design or mobile apps. Compare the options on the hosting page or write to us first if you are unsure which one fits.

  2. Pay through Paymob

    Pay by Visa or Mastercard bank card, or with Apple Pay. The payment is handled by the licensed gateway, and you confirm the no-refund terms at checkout before paying.

  3. Wait for activation

    Hosting plans activate right after payment. VPS and cloud servers are usually ready within 1-4 hours. Dedicated servers take 24-48 hours because the hardware is configured for you.

  4. Log in and move in

    Your login details arrive by email. New hosting and server customers can ask for free migration help to bring over a website, databases and email accounts, through the contact page.

  5. Renewals, on your terms

    You get an email reminder before each renewal and can stop the renewal from your account before the next billing date. The period you paid for stays active. Details are in the Subscription Terms.

The terms in these answers, explained

Hosting has its own vocabulary. This is what each term means in general, so you can judge any offer, ours or another.

TLS / SSL certificate
A file that proves a site really is the one named in the address bar and encrypts the traffic between browser and server. Certificates from Let's Encrypt are valid for 90 days, which is why renewal has to be automatic.
Uptime
The share of a period during which a service is reachable. A 99.9% figure measured over a year leaves room for under nine hours of downtime in total.
Nginx
Web server software that answers browser requests and hands dynamic pages to PHP or Node.js. It is built to hold many connections open at once with little memory.
Control panel
A web interface for everyday server work such as domains, databases, files and certificates, so you do not need the command line for routine tasks.
VPS
A virtual private server: your own operating system and resources on a physical machine that is shared with other virtual servers.
Dedicated server
A whole physical machine used by one customer only, with no neighbours competing for the processor, memory or disks.
Root access
The administrator account of a Linux server. It can change anything, which also means the responsibility for updates and security settings is yours.
DNS
The system that turns a domain name into a server address. A change spreads as other networks let their cached copy expire, which can take from minutes to a day.
Recurring billing
A saved card is charged again automatically at each renewal, so you do not pay by hand every period. The renewal can be stopped before the next billing date.
Migration
Moving a website, its databases and its email from one host to another. Lowering the DNS cache time a day or two beforehand shortens the switch-over.
A data centre at dusk, the mark lit on its wall
Answers kept current
MickeyAnswers in seconds