Refund & Cancellation Policy
Clear refund and cancellation terms for EGPHP hosting, server, and EGPNL subscription services.
Updated September 2026
Quick Summary
- This subscription is Non-Refundable and cannot be amended or modified after payment.
- If cancellation does not reach us before the billing date, the cycle is billed in full at 100% of the billing value.
- Applies to all recurring digital services: hosting, VPS, cloud, dedicated servers, and EGPNL.
- Contact us by email to cancel before the next billing date to avoid further charges.
Scope
This policy applies to all recurring subscription services offered by EGPHP, including web hosting, VPS, cloud servers, dedicated servers, and the EGPNL control panel.
- All services are billed on a recurring basis unless cancelled.
- Terms here align with our published Subscription Terms.
- Payments are processed securely through Paymob; card details are not stored on EGPHP servers.
Cancellations
You can request cancellation by email:
- Email: m@egphp.com
Notice
Cancellation must reach us before the next billing date. If notice is not received in time, the charge for that period remains due at 100% of the billing value.
Refunds for Subscriptions
Our services are non-refundable once billed. Because capacity is provisioned immediately for your account, charges cannot be reversed or partially refunded after payment has been captured.
- Non-Refundable: Charges are final and cannot be amended or modified after payment.
- No cancellation received: If you fail to cancel before the billing date, the full amount is payable.
- Processing confirmation: Should an exceptional refund be mandated by applicable law, processing would occur to the original payment method within 14 business days.
Digital/Intangible Nature of the Service
EGPHP provides digital, server-based services. Once resources are provisioned and activated for your account, they cannot be physically returned. For this reason, billing periods are non-refundable and cannot be reversed once started.
Contact
If you need to cancel or request a refund, please contact our support team:
- Email: m@egphp.com
- Address: Sharbia, Cairo, Egypt
